Support

Founder-run support, with the boundaries written down.

One person answers every request, so we tell you when to expect a reply and what we can help with, instead of promising a 24/7 team we do not have.

Send a request Read the guides

How support works

Hours: Published support hours are being set before public launch.
First response: A target will be published with the hours; we will not invent one.
Channels: support ticket from the client area; email to the support address (once published)

Support boundaries

What we help with, and what we do not.

In scope

panel and account help
server start and crash triage
version and software changes
backups and restores
migrations within the included scope

Out of scope

writing or debugging plugins and mods
building or configuring modpacks from scratch
in-game moderation
client-side performance on players' computers

Our guides cover the most common questions and point to the right community for the rest.

Latency

Check your latency before you buy

Our server is in Miami. To see how far away that is for you, open a terminal or command prompt and run the command below, then read the "time" values in milliseconds.

ping 199.127.63.68

Under about 60 ms: Feels instant.
60 to 120 ms: Fine for survival play.
Above 150 ms: A host closer to you will honestly serve you better.

ICMP ping from your own connection. Game traffic can differ slightly, and we cannot guarantee any particular latency.

Contact

Send a request

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